#Livechat moxtra integrations how to#
#Livechat moxtra integrations install#
#Livechat moxtra integrations software#
#Livechat moxtra integrations password#

If you do not use any third-party call center software, leave this empty.Ĭheck the 'Always pull user info from Next Caller' checkbox if you wish to perform a lookup for each inbound caller.

#Livechat moxtra integrations password#

Password: Your Next Caller API Password (found via your Next Caller dashboard)ĭefault customer name: The default name for your unknown callers. Username: Your Next Caller API Username (found via your Next Caller dashboard) On the app page, click “Install app” in the upper-right corner.Įnter the following required information, then click Install: Select Apps > Browse, then find the Advanced Caller ID app and click the tile. Sign in to your Zendesk, then click the Admin icon in the sidebar.

#Livechat moxtra integrations how to#

How to enable Advanced Caller ID™ for your Zendesk

#Livechat moxtra integrations software#

If you have any questions on the software or need assistance with the installation, click here to contact one of our product experts. Now how to train your agents? We have you covered.

Enter agent login credentials and click Login.

The 8x8 Agent Console login screen launches within your Zendesk frame. The 8x8 app icon shows at the top right hand corner. The app installs for your Zendesk account. For help identifying your VCC URL click here to talk to one of our product experts. Note: You will be asked for the Virtual Contact Center (VCC) subscription to get a valid URL.

Enter the login URL for Agent Console.

On the 8x8 Virtual Contact Center app page, click *Install app *in the upper-right corner, you will be presented with a web page.

Under Apps, select Browse, then find the 8x8 Virtual Contact Center app and click the tile.

Once that is completed the software will automatically be available to your agents: You will need to run this installation once for your VCC system.

#Livechat moxtra integrations install#

To install 8x8 Virtual Contact Center (VCC) application within the Zendesk environment:įollow the instructions below to install your 8x8 VCC software within the Zendesk environment. For details, refer to VCC Configuration Guide.

Set up Zendesk integration in the VCC Configuration Manager.

Make sure you subscribe to 8x8 Virtual Contact Center (VCC) services, and that your implementation is currently running version 8.0 or higher.

For 8x8 VO customers please refer to the 8x8 Virtual Office app on the Zendesk marketplace. Note: this integration is for 8x8 Virtual Contact Center customers only. The Zendesk integration for your 123ContactForm form is now installed and ready to use!

Press Save in the lightbox and Save again on the main page.

Associate the Zendesk fields on the left with your 123ContactForm form fields on the right (Subject, Description, Name and E-mail are mandatory, the others are optional).

Click on the blue Customize button to create field match.

In the fields there, fill in your Zendesk URL and provide your Zendesk Username and Password which will enable the communication between the two applications.

The Zendesk green box will show up at the bottom of the page.

Go to the Settings section, choose the Applications tab and select Zendesk from the dropdown list.

Design your form in the drag & drop editor that 123ContactForm provides.

To create a web form that integrates with Zendesk, just follow the steps below: Zendesk integration is available starting from the Gold plan of 123ContactForm (priced $14.95 per month or $149.95 per year), which also offers multi-language forms, unlimited reports and many other advanced features.ġ23ContactForm is a 100% web-based form builder, so there is nothing to download or install.